CRM Solutions
Industry: Healthcare
•
Client: MediCare Solutions
Healthcare CRM Platform
Next.js
TypeScript
MongoDB
Twilio
Azure
01
The Core Problem & Challenge
Patient management was handled through spreadsheets and disconnected tools, leading to missed appointments and poor patient engagement.
02
Engineered Architecture & Solution
Custom CRM with patient portal, automated appointment reminders, telehealth integration, and HIPAA-compliant data management.
Deployment Parameters:
High-concurrency database queries
Automated queue worker management
Role-based authorization and logging
Zero-downtime blue/green deployment
03
Outcomes & Measured Impact
35% increase in patient retention, 50% reduction in no-shows, and 90% patient satisfaction score.
Project Overview
- Category
- CRM Solutions
- Sector
- Healthcare
- Completion
- June 2024
- Architecture Team
- Creavix Surat Core
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